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How bos808 Handles Your Personal Data

We built this policy to be straight with you about what data we collect when you open an account, make a deposit via DANA, OVO or GoPay, and use our platform.

Account data protectionDANA, OVO, GoPay wallet securityCookie controlsData retention limitsYour right to request changes
bos808 How bos808 Handles Your Personal Data
DATA HANDLING PRACTICES

How We Keep Your Account and Data Secure

Security is not a single feature — it is the sum of several concrete practices we apply every day. Here is what actually happens to your data inside our platform, from the moment you log in to the moment a withdrawal clears to your GoPay or OVO wallet.

Encrypted Data Storage

All account data, including your registered phone number and linked e-wallet details, is stored using encryption at rest. Access is restricted to authorised internal systems only, not open to general staff.

Cookie Usage and Controls

We use session cookies to keep you logged in and preference cookies to remember your language and payment display settings. You can clear cookies through your mobile browser settings at any time without losing your account.

Wallet Verification Process

When you link DANA, OVO or GoPay to your account, we verify that the wallet belongs to the registered account holder. This step protects both your funds and the integrity of your withdrawal path.

Data Retention and Deletion

We keep your account data for as long as your account is active plus any period required under applicable local law. Once that window closes, we delete or anonymise the data — it does not sit on our servers indefinitely.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you have a question about this policy, want to know what data we hold on your account, or need to request a correction or deletion, our support team handles privacy requests directly. Use the channels below. We aim to respond to data-related requests within a reasonable timeframe, and we will confirm receipt of your request before we begin processing it.

Team online

Live Chat

Start a live chat session from any page on bos808. Identify your request as a privacy or data inquiry so our team routes it to the right queue immediately.

Email Support

Send your data request to our support email address shown in the account help section. Include your registered phone number or e-wallet ID for faster verification.

Account Help Centre

Log into your account, open the Help section, and submit a data request form. This path automatically links your request to your account record for quicker processing.

Privacy Policy — Common Questions Answered

These are the questions we hear most often from people checking how their data is handled. If yours is not here, reach out via live chat or the account help centre.

We collect your name, phone number, email address and the e-wallet identifier — DANA, OVO or GoPay — you use for deposits. Device and session data is also recorded to secure your login.

We do not sell your data. Payment processors receive only the minimum details needed to route your DANA, OVO or GoPay transaction. No marketing partners receive your personal account data.

Log into your account and submit a data access request via the Help section, or send a request through live chat. We confirm receipt before we begin processing your request.

Yes. Submit a deletion request through live chat or the account help form. We will process it in line with any retention period required under applicable local law before confirming removal.

We use session cookies for login continuity and preference cookies for display settings. Clear them anytime in your mobile browser without losing your account or wallet link.

Yes. Your linked wallet identifier is treated as personal account data. It is stored encrypted, used only for deposit and withdrawal processing, and never shared outside that transaction path.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.