Reference

Terms and Conditions That Cover Your bos808 Account

These terms set out what you agree to when you open and use a bos808 account — covering deposits through DANA, OVO, and GoPay, account activity, and access where local law permits.

Applies to all account holdersDANA, OVO, GoPay coveredAccess subject to local lawIndonesia-eligible regions onlyUpdates notified via account
bos808 Terms and Conditions That Cover Your bos808 Account
TERMS CONTACT PATHS

How to Reach Us About These Terms

If a clause in these terms is unclear, or if you need to flag something about your account — a disputed transaction via OVO, an access issue, or a question about how a rule applies to your situation — our support team is the right first stop. Reach us through any of the channels below and quote your account ID for faster handling.

Live Chat Open the chat icon from any page inside your account. Describe the specific clause or transaction you are asking about and share your account ID.
Email Support Send your terms-related question to our support address. Include your registered email, the section number you are asking about, and any relevant transaction reference.
Account Help Centre The Help Centre inside your account lists common terms questions with step-by-step answers. Check there first — it covers DANA, OVO, and GoPay deposit rules in plain language.
HOW WE HANDLE POLICY

Account Security, Data and Your Rights Under These Terms

These terms are not just rules for you — they set out obligations we take on too. Here is how we handle the key areas that affect your account day to day.

Account Security

Your account credentials are your responsibility. We use encrypted connections for all sessions, and any login from an unrecognised device triggers a verification step before access is granted.

Data Handling

We collect only what is needed to operate your account and process payments through DANA, OVO, and GoPay. Your data is not sold to third parties and is held in line with applicable privacy obligations.

Transaction Records

Every deposit and withdrawal is logged against your account. If you spot a discrepancy — for example, a GoPay transfer that shows pending in your wallet but not in your account balance — raise it via live chat with the timestamp and reference number.

Requesting Changes

To update registered details such as your linked e-wallet number or contact email, submit a request through the account settings page. Identity verification is required before any change is confirmed.

Common Questions About Our Terms and Conditions

These are the questions we hear most often about how these terms work in practice. If your question is not covered here, live chat is the fastest way to get a specific answer.

The core terms apply equally regardless of whether you deposit via DANA, OVO, or GoPay. Wallet-specific processing rules are governed by each provider, but account rules are consistent across all payment methods.

We notify you via your registered account before any material change takes effect. Your existing balance and pending withdrawals are not affected by a terms update during the notice period.

Yes. Contact support via live chat, quote your transaction reference and the relevant clause, and we will review it. For e-wallet transfers, include the OVO or DANA transaction ID from your wallet app.

Creating multiple accounts, sharing login access, providing false identity details, or attempting to manipulate transaction flows are all violations. Each carries a risk of account suspension pending review.

Access depends on local law and is available only in eligible regions. We do not make representations about availability in specific locations — check whether access is permitted where you are before registering.

Submit a data request through the Help Centre inside your account or via email support. We process requests in line with applicable privacy obligations and will confirm receipt with an estimated response time.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.